Privacy Policy
Effective date: April 30, 2026
This Privacy Policy explains how Phoenix Movers LLC, doing business as Carneys Full-Service Movers ("Carneys," "we," "us," or "our"), collects, uses, and protects information about visitors and customers who interact with our website at carneysmovers.com and our services.
Information We Collect
We collect information you provide directly to us, including:
- Contact information (name, phone number, email address, mailing address) when you submit our Free Estimate form, request a quote, or contact us
- Details about your moving needs (origin, destination, timing, inventory) when you provide them
- Any other information you choose to share with us
We may also collect basic technical information when you visit our website, such as browser type, device type, and pages visited, in order to operate and improve our site.
How We Use Information
We use the information we collect to:
- Respond to your inquiries and provide moving services
- Send appointment confirmations, reminders, and updates about your move
- Send responses to questions and service-related communications
- Send occasional service updates or promotional offers, but only to customers who provide separate, explicit consent for marketing messages
- Operate, maintain, and improve our website and services
- Comply with legal obligations
SMS / Text Messaging
When you provide your phone number through our Free Estimate form or other channels and check the appropriate consent boxes, you may receive text messages from Carneys Full-Service Movers.
Message types include appointment confirmations, quote follow-ups, missed-call responses, and service-related updates. Customers who provide separate consent may also receive occasional marketing messages about seasonal specials and discounts.
Message frequency varies based on your interactions with us. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. You can reply HELP for assistance, or contact us directly at (775) 358-3900 or office@carneysmovers.com.
How We Share Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information with service providers who help us operate our business (such as scheduling software, customer service tools, or payment processors), but only as needed to provide our services and under confidentiality obligations.
We may disclose information when required by law, court order, or to protect our legal rights.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including SSL encryption for form submissions. No method of transmission or storage is fully secure, but we work to protect your information using industry-standard practices.
Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it.
Your Choices
You can:
- Opt out of SMS messages at any time by replying STOP
- Request information about the data we hold about you
- Request correction or deletion of your information
- Contact us with any questions or concerns about your privacy
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us:
Phoenix Movers LLC, DBA Carneys Full-Service Movers
1933 Frazer Ave
Sparks, NV 89431
(775) 358-3900
office@carneysmovers.com